Privacy Policy kayu33 —
Member Data Protection

1Personal Information We Collect

To provide a secure, personalised, and high-quality service, kayu33 collects various types of information from our members. This information is divided into two main categories:

Information You Provide Directly:

• Full name as stated in your official identification document.
• An active Malaysian mobile number and email address.
• Date of birth for age verification purposes.
• Bank account details or digital wallet information for financial processing.
• A copy of your identity document (MyKad or passport) submitted during the KYC process.
• Profile information such as username and language preferences.

Information Collected Automatically:

• IP address and general location information based on IP.
• Device type, operating system, and browser version used.
• Access log data including pages visited, access times, and session duration.
• Technical information relating to app performance and error reports.
• Cookie data and similar tracking technologies (see Section 6 for more details).

2How We Collect Your Data

Kayu33 collects your personal information through several different channels, depending on how you interact with our platform:

• Registration Form: When you create a new account at kayu33, you are required to provide basic information needed to verify your identity.
• KYC Process: To meet compliance requirements, we collect copies of identity documents and other supporting documents during the account verification process.
• Financial Transactions: Each time you make a deposit or withdrawal, information related to the payment method and transaction amount is recorded for record-keeping and security purposes.
• Support Interactions: When you contact the kayu33 support team, conversations may be recorded and stored for training and service quality improvement purposes.
• Platform Usage: Our system automatically records usage patterns and activity on the platform to detect any suspicious activity.
• Devices & Apps: The kayu33 mobile app may request certain permissions on your device, such as push notifications, which are used solely for platform needs.

3Purpose of Personal Information Use

All information we collect is used for clear and legitimate purposes. kayu33 uses member personal data for the following purposes:

Kayu33 will not use your personal information for any purpose other than those stated above without first obtaining your consent. Should there be a need to use your data for a new purpose, you will be informed and given the option to agree or decline.

4Information Sharing with Third Parties

Kayu33 maintains strict privacy principles and does not share member personal information except in the following circumstances:

• Payment Service Providers: Required transaction information is shared with licensed payment processors such as FPX, DuitNow and digital wallet providers to complete your financial transactions.
• Game Providers: Your username and account ID may be shared with third-party game software providers (such as live casino suppliers) to enable you to access their games through the kayu33 platform.
• Legal Requirements: kayu33 will disclose personal information where required by court order, direction of a competent authority, or any applicable law in Malaysia.
• Fraud Detection: In cases of suspected fraud or money laundering, relevant information may be shared with financial institutions or law enforcement agencies.
• Business Transfer: In the event of a merger, acquisition or asset transfer involving kayu33, member information may be transferred to the successor entity, subject to equivalent privacy protections.

5Data Storage & Security

The security of your personal information is kayu33's top priority. We implement a range of technical and organisational security measures to protect your data from unauthorised access, loss, alteration or disclosure:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Password storage using one-way hashing algorithms that cannot be decrypted.
• Layered Access Control where only authorized staff may access sensitive member information.
• Regular security audits conducted by independent third parties to identify and address any system vulnerabilities.
• 24/7 Threat Monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Data backup carried out regularly at separate data centres to ensure rapid data recovery in the event of a technical incident.

Your personal information will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. For closed accounts, core data is retained for a minimum of seven years for financial regulatory compliance and audit purposes.

6Cookie & Tracking Technology Policy

Kayu33 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse platform usage patterns. The following are the types of cookies we use:

You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may affect certain functions of the kayu33 platform. For more information on managing cookies, refer to your browser's help documentation.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding your personal information held by kayu33. The following is a summary of your rights:

To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within 14 business days. In certain complex cases, this period may be extended to up to 30 days, with notice provided to you.

8International Data Transfers

As kayu33 operates on global digital infrastructure, your personal information may be processed or stored outside Malaysia, particularly by cloud service providers and international game software vendors we work with.

Whenever data is transferred outside Malaysia, kayu33 ensures that:

• The recipient country or entity provides a level of data protection equivalent to or higher than that required under Malaysian law.
• Appropriate data transfer agreements have been finalised with the receiving parties, including standard data protection clauses.
• Reasonable technical and organisational measures are implemented to ensure data security throughout the transfer process.

9Links to Third-Party Websites

The kayu33 platform may contain links or integrations to third-party services such as game providers or payment processors. Please note that kayu33's Privacy Policy applies only to our platform.

Kayu33 is not responsible for the privacy practices or content of such third-party websites or services. We encourage you to read the privacy policy of each third party you interact with separately. Any information you provide directly to those third parties is subject to their own privacy policies.

10Children's Privacy

Kayu33 implements age verification measures during the registration process to ensure the platform is only accessible to eligible individuals. If there is any doubt regarding an applicant's age during the KYC process, the account will be suspended until satisfactory age verification is obtained.

11Amendments to This Privacy Policy

Kayu33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or changes to the services we offer. Members will be notified of any material amendments through:

• In-app or kayu33 website notifications.
• Email sent to the address registered in your account.
• Update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the kayu33 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy.

12Contact Us About Privacy

If you have any questions, concerns or complaints regarding how kayu33 handles your personal information, please contact our Data Protection Officer through the following channels:

For information on the overall platform usage rules, please refer to Terms and Conditions kayu33. For information on responsible gaming, visit the Responsible Gaming ours.